If you’re a host on Airbnb you will likely have occasion to contact Airbnb for help with guests, refunds, bookings, or other issues. If you’re a Superhost (a highly rated host meeting certain criteria retested each quarter) there is a priority phone number you can call to receive assistance. The number for Superhost help is:
I’ve had issues locating this online in the past and wanted to share in case others have had the same experience. If you’re not a Superhost you can reach a human representative for help at: 855-424-7262
On December 6, 2016 the California Coastal Commission issued the below letter regarding short-term rentals in California. The letter reaffirms the Commission’s previous comments regarding their stance that a ban on short-term rentals will not be supported. The letter also notes that some regulations and restrictions may be supported.
With much of the state population residing in or near the coastal zone the Commission will continue to play a prominent role in the discussion of short-term rentals in municipalities across the state, including San Diego.
Below is a Facebook post I shared in August but am updating and adding some links and additional text. Next Tuesday the San Diego City Council will have a special meeting to consider changes to the Municipal Code which would eliminate nearly all short-term rentals in the city. The changes will address whole unit rentals of less than 30 days, as home-sharing (a room in a home rather than a whole unit) is essentially already banned. For more in-depth detail and the legal mumbo jumbo I’d recommend reading this great post by Omar Passons from earlier this week.
The following are my thoughts on Airbnb / short-term rentals, why I support short-term rentals in our city, and where I see the industry going in the future.
I am an Airbnb host and have been for a few years. When our family travels it’s basically exclusively what we use. We’ve had a great experience on both sides of the equation and I’ve never tried to hide that. I’m a supporter, user, money maker, etc. Next month we’ll be taking our family to Mexico City for a week and look forward to staying in an Airbnb property there. Here’s a photo of the property we’ll be staying at.
Locally and globally Airbnb has experienced massive growth since being launched in August 2008, this wouldn’t be possible unless it was affording an opportunity for the millions of hosts on the platform. (Potentially this could be due to hotel rooms being artificially capped by zoning / permits / etc but I think it’s mostly because these platforms are accessing non-standard rooms and properties in authentic neighborhoods that provide superior value.) Pair the desire for non-standard rooms / neighborhoods and value with the growth in travel globally and you have a massive opportunity.
However, the growth to date is likely to be dwarfed by the growth to come. PriceWaterhouseCoopers (PWC) issued a report in 2015 on the “sharing economy” including a variety of sites across industries including Uber, onefinestay, Airbnb, Feastly, and many more. As of the report date, only 7% of the U.S. population had participated in the sharing economy as a provider. PWC predicted that five major sharing economy sectors – travel, car sharing, finance, staffing, and music / video streaming – would grow from $15 billion in 2015 to $335 billion in 2025, a growth rate of approx. 36.4% annually.
What does the current opportunity and projected growth mean for hosts? Money. I know of few people that open their homes to strangers for free – even CouchSurfing is predicated on the give & get premise so there’s a benefit or exchange of value derived. There’s an economic opportunity for people to utilize and they are taking it – great. They’re doing so on a widespread, individual basis and connecting one-to-one with guests – even better.
I think a lot of the blowback is about “punk” millenials like me that are just saying “screw the rules” and “i do what i want, the system is the one with a problem”. Based on my interactions with other hosts I think this far from the truth. It’s widely covered that millenials don’t have much money, have major debts, live with their parents at historically unprecedented levels, and mostly don’t own property.
Who does own property? Boomers. And older members of Gen X and the Greatest Generation. (And Millenials that inherited from those groups or have had above average successes.) Additionally, for many years the average house size has been growing while the average household size has been shrinking. Per the American Enterprise Institute, from 1973 to 2014 the average number of persons per home declined from 3.01 persons to an all time low of 2.54 persons. Over the same period the median home size increased from 1,525 square feet to a record high of 2,506 square feet.
So today home sizes in the US have never been higher and family size has never been lower. Meaning? There are tons and tons of empty rooms – completely unused, spider web covered. I live across from an entirely empty house (next to a surface level parking lot in a residential neighborhood) in the heart of San Diego’s hippest neighborhood of North Park. Empty rooms are the real opportunity of the short-term rental industry – for both host and community.
Many articles focus on flip young people (me and my brethren punk millenials) boasting about having 10 units and how the money is so easy putting properties on VRBO, Flipkey, or Airbnb. It’s probably true, to some extent. This is a new opportunity with a ton of excess demand not currently being met. This excess demand will be met due to the incentives created – there is real money on the table.
The idea and model of web-based room renting is fairly new – even a few years ago it was unknown or fringe. (Though boarding houses and room letting has existed for centuries.) Today people from all age groups use it widely, though as the PWC report points out there is much room to grow. Think of the evolution of users of Facebook – young first adopters, then a broader segment of the populace, and today with a huge amount of older frequent users. That’s where this model is going – both on the user and host sides. The same with uptake of private room vs. whole home. When I started hosting our guests were 70-80% foreign, today that’s about 15%. The idea of staying in someone’s home was odd to Americans but more familiar to foreigners. This trend will continue and even now I hear a lot of commentary about preference for private room vs. whole home. The personal connection is much greater – part of the “live like a local” push that is the current Airbnb media slogan.
As all of these trends come together the biggest opportunity – empty rooms – will take over. This will be driven by the biggest owners of property in the US, Boomers. Those multiple property “owners” (quotes because the multiple property hosts are often lessors that use Airbnb as a sublet opportunity) will be crushed by home-owning Boomers. Especially in California the advantage is huge – no mortgage, property taxes fixed at a very low level thanks to Proposition 13, and more empty rooms than a younger family with kids at home. Someone paying $700K for a 2 bedroom today can not possibly compete with someone offering a room in the same 2 bedroom bought for $70K in 1975. In a similar vein will be people with changing situations and spare rooms – couples about to have their first child and build a family, older couples that recently sent their children to college, etc.
What else is the economic opportunity doing? It’s spurring people to add units – increasing supply of total housing. That’s a good thing. Attic and garage conversions, adding separate entrances to bedrooms, building grandma flats, even building new units with purpose built areas for use as short-term rentals – when there is opportunity people respond. It’s the same reason you see cranes everywhere in San Diego today and none in 2010 – if there’s no opportunity no one is going to commit capital and take risk. Today many (maybe most?) of these sorts of new units may be going to short-term rentals. That won’t always hold true and when total supply goes up there is more flexibility in the market and potentially a decrease in average cost. (Potentially because demand also fluctuates.)
This post doesn’t even touch on non-economic factors – the personal connection is enormous and underplayed. Many of our guests are moving to SD, want to move here, are interviewing for jobs or academic opportunities – they instantly have a local perspective on the region, a connection for the future, and a guide. This is a huge deal. San Diego is the best place to live in America and I love sharing why with others. I know many other San Diegans feel the same. Our residents can connect and relate to guests from around the globe 100x better through short-term rentals than the biggest ad campaign, Comic-Con, or other paid marketing can accomplish. Opponents of STRs use the term “Short Term Vacation Rentals”, I prefer short-term rentals as many guests are not here to party and play at the beach, there are a host of reasons people visit San Diego and top of my priority list is attracting talent to our city.
I have a feeling that short-term rentals are likely to be banned soon in San Diego. Many other California cities have taken this path and it’s hard to blame them. We’re looking at all-time highs for rents, property prices, etc. Our population continues to boom. The economy grows, but mostly at the top. It is not a pretty picture for those looking to buy or rent and short-term rentals are undoubtedly a part of that growth in prices (although based on number of units I would say a very small part). But giving people an economic opportunity is a good thing and taking it away by dictat is a bad one.
I’m proud of the hosts / property owners I’ve met. We are committed to addressing real issues. We have proposed a number of specific, meaningful regulations to avoid negative impacts for San Diegans – an increasing fine scale including prohibition of use, dedication of TOT funds from short-term rentals for enforcement, an annual registration fee with funds for enforcement, posting of contact information and a required response time (or additional fine). These are meaningful suggestions and address complaints from opponents. We are happy to come to the table and discuss other aspects of the debate.
I didn’t come from money, we didn’t inherit our house. The opportunity from short term rentals enabled us to purchase our home in North Park as well as have a parent at home during the early years for our children. That was huge, huge, huge for us. If others don’t want to have a stranger in their home or yard – that’s absolutely their choice. But to take away that opportunity from future home buyers and others we should not do. Good times come and go – not long ago many in SD were underwater on their homes. More opportunity and more flexibility is great and should be embraced. I hope that short-term rentals will continue to provide an opportunity for San Diegans of all backgrounds, means and neighborhoods.
I hope you agree and will let your City Council Member know.
What this debate is about is what rules should apply to the rental of a portion of a property or a whole property for a period of less than 30 days. Changes to the hotel taxes on short-term rentals are not being debated. Monthly rentals are not being debated either.
Much of the debate on short-term rentals has come to be synonymous with the largest platform for short-term rentals today – San Francisco tech wundercompany Airbnb. The debate is more about the proper place for Airbnb and less about the wide variety of short-term rentals that exist outside of this relatively young company (founded in 2008).
Some examples of short-term rentals that may not be directly discussed or considered as part of the short-term rental debate but will likely be impacted by any rules, fees, or regulations include the following (and many more):
Foreign exchange students – Hosting a student for less than 30 days is common and a great cultural experience for many. This type of use has a long history in San Diego.
Evergreen Club – A website ($75 annual membership fee) for those 50 and older to stay with other members for $20 per night.
HomeExchange – A site connecting people from all over the world that would like to “swap” houses for a period of time. Per website, HomeExchange currently has more than 65,000 listings in 150 countries. Many swaps do not include exchange of money.
Couchsurfing – A site to connect with others and share space in your home. Website states 400,000 hosts per year and 4 million users. Website name comes from sharing a spare couch, but includes more than couches, Couchsurfing invites hosts to share a – “couch, spare room or air mattress available to travelers”.
VRBO – Vacation Rental by Owner – An early entrant into the online world of vacation rentals. Founded in 1995 and sold to Homeaway in 2006 (which was subsequently purchased by Expedia in 2015). This site continues to thrive in traditional vacation locations.
onefinestay – A short-term rental site focuses on luxury / upmarket offerings.
Warm Showers – “A free worldwide hospitality exchange for touring cyclists” – similar to couchsurfing but for travellers exploring by bicycle.
Informal – Whether by personal connections, Craigslist, or other means there are short-term stays arranged directly by property owners and visitors to provide lodging for visitors, friends of friends, or strangers.
There are many, many other sites and services that offer short-term rentals (and the above also offer non short-term rentals – stays longer than 30 days). As the debate over short-term rentals continues it shouldn’t be lost that we aren’t talking about just one website or one multi-billion dollar company. The rules we put in place will affect a wide variety of uses that San Diegans have for their property.
Also worth noting is that many of the above noted sites and platforms are relatively young and new offerings and ideas are being created as the market for short-term rentals changes and grows. When I started traveling and hosting via Airbnb a few years ago my parents thought it was quite odd, likely unsafe, and a generally weird idea. Today they have used the site a number of times and it has become a mainstream tool that people from all over the world use. I expect this trend to continue and hope that San Diego will embrace new tools that benefit both local residents and visitors in ways financial, social, and cultural. Increased flexibility and opportunity is a good thing.
Awhile back I received a data set of all the Code 415N calls to San Diego Police Department for all properties in San Diego for a one-year period, 10/1/2014 – 9/30/2015. I believe 415N is the police department code for Disturbing The Peace. The data is for all property types, not only short-term rental properties. During the short-term rental debates there has been quite a bit of discussion about the crime and safety impacts that short-term rentals have on communities so it would seem a decent place to look for elevated impacts in areas with more short-term rental units.
I took the information and did some high level analysis of the complaint calls – the data file is included here and the notes / calculations I added are at the top right of attached file.
[Note: I didn’t have the TOT addresses to match to the 415N info (and the 415N info doesn’t have zip so I’m not sure how you match it unless they use the exact same address typing for both sets of data. I didn’t take a stab at it since it’s above my skill level to break that down. I’m also unsure of the completeness of TOT addresses since Airbnb now handles those remittances for hosts, so many are likely not registered with the City Treasurer.]
Some points I thought might be relevant to the ongoing discussion:
Total calls in past year = 13,869. With city population of 1.381 million that comes out to 1% of the population making 1 call per year. I don’t know what a “good” nuisance reporting rate is, but if 1 of 100 people are calling once per year that seems pretty low.
Average calls per district – with 9 districts the total number of complaints comes out to 4.22 calls per day. When thinking about enforcement needs, this seems a relevant point. I would think 1 hire per district could handle 4.22 calls per day, maybe 10 or 20 (I don’t know). At least a good point for talking about what resources are needed to handle complaint volume.
Complaints by neighborhood – the data doesn’t match to exact addresses, but is useful in seeing where complaints are from by beat area and how that matches to the neighborhoods cited as being short-term rental problem spots. In the top 5 by % of complaints are: Pacific Beach (6.51%), North Park (5.78%), Ocean Beach (3.99%), East Village (3.14%), and Logan Heights (3.12%). Pacific Beach & Ocean Beach have had a lot of anti short-term rental sentiment, but not the other 3, maybe North Park if you include Burlingame. By address would be better to be more precise, but if you look at the Excel the neighborhoods that receive the most calls don’t correspond much to anti short-term rental sentiment, and I would guess correspond mostly to total population (which makes sense in general) than to perceived / actual short-term rental caused issues.
Wanted to share this information in case of interest to others. It seems a good touch point in the overall conversation so I thought worth posting.
The topic of short-term rentals in San Diego continues to be debated and potential rules / changes to rules will be a hot topic in 2016. After ending 2015 with a well attended Planning Commission meeting in December it looks like the next official meeting / hearing will be in late February or March at the City Council. It is sure to be a long hearing, with hundreds of San Diegans attending and providing commentary both for and against short-term accommodations in San Diego neighborhoods.
In the meantime, I wanted to jot down some thoughts about short-term rentals in San Diego from a market economy perspective, which follow.
Serving unmet demand – Short-term rentals in San Diego (and many places globally) have grown briskly in the past 5 years. Airbnb was founded in August 2008 and is the largest short-term rental platform today although it was preceeded by Craigslist, Vacation Rental by Owner, and many other “more traditional” short-term rental uses like bed and breakfasts, room-letting, and others. Today Airbnb has more than 2 million listings worldwide in more than 190 countries and 34,000 cities. On New Year’s Eve 2015 the site was expected to host more than 1 million guests in a single night, up from 550,000 a year previous – nearly 100% growth in a year.
In San Diego the total number of short-term rental units in the city was estimated at 6,116 in a National University System Institute for Policy Research (NUSIPR) study released in October 2015. This report was paid for by Airbnb and the San Diego Vacation Rental Managers Alliance which has lead some to believe it is biased. (The Union-Tribune article linked to states that the Short-Term Rental Alliance of San Diego (STRASD) paid for the study as well – I am part of STRASD and our organization paid for a not a cent of the study, just to clarify.) With vested parties paying for the study this may be true although NUSIPR does studies on a number of topics in San Diego and is a credible research organiation. Regardless of intent or paying party, this study remains the most comprehensive, and I believe only, one on the subject in San Diego.
In the study a few figures stick out:
Hotels have increased their occupancy rate and nightly room rate consistently over the past 5 years despite the growth in short-term rentals. Occupancy increased from 68.4% in 2010 to 76.7% in 2015. Over the same period revenue per available room, a figure that measures both occupancy rates and average room rates, increased from $84.72 in 2010 to $103.52 in 2014. It would seem short-term rentals are not hurting hotel business and are a complementary offering, at least to date.
Total short-term rentals now comprise a maximum of approx. 1.1% of total housing stock in San Diego. This is based on a total of 6,116 short-term rentals per the NUSIPR study and a total housing stock of 518,300 per the American Community Survey 5-year estimate (2010-2014) for housing information, Table DP04. This estimate treats all short-term rentals as whole unit rentals although many are a room in a unit or the use of a primary home on a part-time basis. I’ m using the total number to be conservative and over-estimate the total impact on housing stock. 6,000 units is not a small number, although it is much smaller than the number of vacant units in San Diego. Per the same ACS study there are 39,221 vacant units in San Diego – approx. 1.6% of homeowner occupied units and 4.2% of rental units. A similar question could be posed regarding vacation homes or second homes owned in San Diego, I do not know the figure for such property holdings here.
Short-term rentals are blunting the ability of hotels to increase room rates during high-demand special events.The Economist recently wrote about the impact of increased short-term rental supply around large special events like the Olympics or the annual Berkshire Hathaway shareholder meeting. Traditionally, hotels have been able to greatly increase rates during high-demand events but more recently the higher prices have incentivized property owners to add to the existing short-term rental stock. In San Diego this can be seen in the increase of short-term rentals around Comic-Con. Interestingly, as reported by Voice of San Diego, “It turns out getting Comic-Con to stay in town for 2017 and 2018 is more about discounted hotel rooms than the size of San Diego’s Convention Center.” Spending millions of dollars to expand or renovate the Convention Center gets much press and attention when perhaps we could secure the future of Comic-Con by simply encouraging local homeowners to house attendees or take a full paid vacation to Hawaii for the weekend.
Short-term rentals keep more money in local pockets. Per the same Economist article, “more room rentals should also mean that more money flows directly to residents every time small cities stage a tourist-magnet event. (Airbnb passes on around 85% of guests’ total payments to hosts, whereas hotels spend just 30-35% on labour.)” The NUSIPR study put the total rental revenue to property owners at $110M and the total economic impact, including government tax receipts, restaurant spending, etc. at $285M. If spread evenly across the total number of short-term rentals that means an economic impact of $46,599 per short-term rental property in San Diego, with $17,985 going to the property owner in direct rental payments.
San Diego is an expensive place to live. This is due to many factors and not a new phenomenon. For example, in the Morena Boulevard area a recent plan to add units (read: increase population density in a manner consistent with housing patterns in an urban portion of a major city rather than suburban land use) would have added 4,800 units to a blighted area near I-5. It was widely panned by local residents and scrapped. San Diego does not have to build more housing at all, but if we do not it is not logical or reasonable to think that housing prices will not increase. San Diego is a very desirable place to live and priced at a discount to other California hubs like San Francisco. Static housing stock and increased demand and/or population will yield increasing housing prices and rent costs. Short-term rentals with a total of 6,116 units in the city pale in comparison to the anti-build / anti-growth / anti-height / anti-density sentiment common in many areas of the city.
Relative to income levels, the costs of rent in San Diego have fluctuated both up and down in recent years. Per an October 2015 article in the Union-Tribune 55% of San Diego renters are “cost-burdened”, spending a third or more of income on rent. As shown in the image below, this ratio is about the same as in 2007 – before Airbnb existed and prior to the rapid growth in the number of short-term rentals. The ratio has been both higher and lower than the 2015 figure in recent years. Interesting sidenote from the article: “In Miami, 66 percent of residents are paying a third or more on rent. In Detroit, because of low incomes, more than 65 percent of renters are cost-burdened”. Both low income levels and high housing prices can result in a high percentage of income going to rent.
There is a finite demand for short-term rentals. Although short-term rentals are not new in San Diego and have existed for many decades in some areas of the city – particularly beach areas like Mission Beach – the recent growth has been fueled by new techonology and trends. Ubiquitous smart phones, social media and the internet connecting the world market, and increasing global travel are all major causes. At the onset of a new trend growth can be explosive but will decline over time. At some point the supply will meet, or exceed, demand. It is hard to predict what the total demand for short-term rentals is. Per the NUSIPR study, short-term rental room nights totaled 456,000 in 2014-15 compared to 11,300,000 total room nights for hotels and motels. Short-term rentals were an estimated 4% of the hotel total night stays. Perhaps this ratio could reach 10%, maybe even 25% – it’s hard to predict but seems unlikely that short-term rentals would entirely replace hotels, or even rise to an equivalent level. My best estimate is we are relatively close to meeting demand – 5% or perhaps 10% of total hotel nights would be my estimate. This is based on discussions with other short-term rental owners / hosts and I have not found a study or formal estimate of this. Especially over the past few months I’ve spoken to many hosts / owners that have seen a large drop in occupancy and/or reduced nightly rates. This is partly due to the slower winter season but likely also due to increased competition as the number of short-term rental units have increased. Given the low vacancy rate and rising rent levels for rental units in San Diego and the reduced labor hours, taxes, and hassle to operate a long-term rental vs. a short-term rental I would not be surprised to see some short-term rentals being converted to long-term rentals. It may not be a trend today, but whenever the demand is met (or approached) each unit entering the short-term rental pool will reduce the revenue per unit for the short-term rental market.
The future for short-term rentals in San Diego is cloudy and could go any number of ways – we’ll have to wait and see. To date, short-term rentals have provided a meaningful economic opportunity for many property owners in San Diego. For the reasons above and many others, I hope to see this opportunity continued.
At the same time, non-economic factors remain important and seem the cause of the bulk of the disagreements between those supporting and opposing short-term rentals. The OB Rag has written most about this topic and I think best presents the major issue dividing people – that of community character. Community character is hard to define and it is difficult to measure social impacts or make comparative examples. That doesn’t make it unimportant – the “feel”, personality, or culture of a place is often the most enduring and compelling attribute it can possess. I’m sure that qualitative factors will continue to play an important role and I hope the prominent one. Economically and quantitively I see short-term rentals as very much to the good of individuals (hosts and guests / owners and customers) and the region at large. The impact of short-term rentals on our communities is less clear and should be well considered.
I was very happy to be included in an invitation to view and explore a new acquisition by the San Diego River Park Foundation just outside of Julian, California on Saturday, December 5. Below are a number of photos of the 374 acres that the Foundation is in the process of buying from the current owners. This acreage surrounds Temescal Creek, a coldwater creek that is part of the San Diego River watershed. This acquisition will ensure the land is preserved for future generations and remains a wildlife corridor preserve for mountain lions, deer, turkey, hawks, and many other animals. Executive Director Rob Hutsel noted that the vision is for this space to be open to the public and to host youth for overnight trips to explore and participate in science-focused lessons in nature.
Each September I organize a weekend bicycle ride, Ride For The River Park, from Ocean Beach to Julian and back to promote and support the idea of a continuous path for the entirety of the San Diego River. 2016 will be the 5th year for the event and if you’d like to join we’d love to have you. My goal is to see this path be a reality by the 10th year of the event – by September of 2021. The idea and the work is not mine, it is that of the River Park Foundation, I simply want to support and spur on the work they are doing. At the event on Saturday, a mile marker post was debuted showing the start / end of the San Diego River Trail. What a beautiful sight to see.
In the same vein of supporting the vision of a full River Trail, 2015 is the first year for which I am donating 1% of my Airbnb income to charitable causes. For this year that money is going to the San Diego River Park Foundation. I got the idea from the 1% For the Planet movement, in which “Members donate at least 1% of sales to nonprofit partners we’ve vetted for participation in the 1% for the Planet network.” I’m just a single person so after further research it doesn’t seem the 1% For the Planet program is a good fit for my giving.
Instead, I’m working with Airbnb for a roll-out to San Diego of their Charity Donation Tool which currently allows hosts in Portland to opt-in to donate a portion of their revenue to a local charity. I’m hopeful that this will soon be an option for hosts in San Diego to automatically and regularly support great local charities like the River Park Foundation. If you’re a host in San Diego and would like to help make this a reality please contact me. In the meantime, I hope you’ll consider a voluntarily donation to the charity of your choice from your Airbnb (or VRBO or other platform) earnings.
The acreage surrounding Temescal Creek features many mature oaks, ravines, and all sorts of native plants thriving. A beautiful, peaceful place to enjoy and savor the natural splendor of San Diego and a reminder that without support it will not endure. It takes the efforts of many to protect and preserve our natural bounty.
Below is a letter to the editor I wrote to the San Diego Union-Tribune that was published on October 14, 2015. The short-term rental debate continues in San Diego and the 125 word limit forces one to choose a specific point to make. The one I address below is that short-term rentals are bringing many millions of dollars into San Diego and those monies are broadly distributed to property owners across the city (and to businesses across the city as well). I do not doubt that there are some issues caused by short-term rental tenants, as there are issues caused by tenants of all sorts – long-term renters, short-term renters, property owners, vagrants, etc.
We should not lose sight of the enormous economic opportunity that short-term rentals present for San Diego, and San Diegans, while discussing how to address problems created and other factors.
Short-Term Rentals Present Opportunity for San Diegans
Regarding “Short-term rentals pay $16.4M in taxes” (Oct. 8): The expanding tourism sector of short-term rental properties creates more than a quarter of a billion dollars of economic impact in the City of San Diego – $285 million – per a study released last week by the National University System Institute for Policy Research. The study’s author, Erik Bruvold also notes this is a conservative estimate and that additional growth is expected in future. This large, positive economic impact in a city well-known for tourism should not be banned, as some are calling for, in response to complaints of noise, trash, and other negative impacts. Millions of dollars for San Diegans is a good thing, and provides funds for code enforcement and public benefits like parks.
Below is a Facebook post from an Airbnb host that was shared last night after the Community Planners Committee meeting on the issue of short-term rentals. I plan to meet with the commenter to get additional details but see little reason to doubt the story below given the amount of details included and don’t see a reason for that person to lie.
I wanted to share this today because it seems that in the debate in San Diego there is much scorn being placed on those hosting via platforms like Airbnb and VRBO. Few are questioning the validity of complaints about noise, trash, and parties – they are taken at word. The few times I’ve had to call the police or a towing company they have arrived and addressed the issue promptly and completely. I find it hard to believe that in the wealthier parts of town (where many of the complaints and anti-STR groups are centered) this would not be the case.
In the below instance you can see the power that this default trust gives to complainants. I’ve removed specific names from the below post but everything else is verbatim from the host being accused of bad behavior.
I need to know who to write to in order to speak my voice. Three of the speakers lied. I have proof because I’m the big corporation with a water park in my back yard. I’m a mom of 3 whose son has brain cancer so make a wish gave him his wish to have a small waterslide added to the pool already there and I’m called a water park. I rented it out for the summer to pay bills and they knew that but adopted the “not in my neighborhood” signs, harassed me and my family (yes I was the one who broke down in tears talking about it at the PB mtg). All before a single guest arrived. C. harassed every renter and at 2pm in the afternoon when a family came out back and she saw they were not white she left voicemails which I kept with her displeasure. I could go on and on about her C. C. who said he is native and moved here from Texas a few years ago and doesn’t live on the street,etc. Their complaints that they put in writing was a baby cried and one renter dared to have food delivered. I have proof all my renters were families and not parties. I drove by day and night just to make sure. Sorry I had to get that out.
There remains much to be discussed in the STR debate in San Diego but hopefully we can step away from name calling and outright falsities to impugn those we disagree with.
As the Airbnb debate continues in San Diego, I found it interesting to receive a warning letter from my previous apartment manager, Torrey Pines Property Management this week informing tenants that using sites like Airbnb is not allowed in the buildings they manage. I contacted Torrey Pines and was informed that this is a proactive measure to avoid issues in future, not in response to issues that have occurred. Good for them for taking a proactive, informative approach to the issue.
I wanted to share this since there are likely many San Diegans that would like to utilize sites like Airbnb to rent a spare room, or their apartment while they are out of town. If you rent a property, or live in a building or community with an HOA it is important to check the terms or covenants, conditions, and restrictions before trying to host a guest on these platforms. Note that this may also be the case even if you’re not receiving money by using a site like HomeExchange or Couchsurfing.
In addition to issues with your landlord, renting a room in your apartment or home is currently illegal in the City of San Diego and you may be liable for tens of thousands of dollars in fines as a woman in Burlingame has found out. To date, this is the only penalty of this sort in San Diego but the Code Enforcement Division will be responding to complaints about this sort of use in the future and I assume pursuing violators with the same vigor as the Burlingame case. Per conversations with Code Enforcement any enforcement will be complaint-driven – they won’t be using the publicly accessible information on sites like Airbnb and VRBO to identify potential violations.
If your lease doesn’t allow you to host on Airbnb but you think it would be beneficial try talking to your landlord. Some landlords are willing to allow the use if you agree to take liability for any issues caused or may be willing to allow it for an increase in your rent payments. I know a couple of people personally using this approach, and in San Francisco it worked out for a couple as well.
Kelsey and Mike Sheofsky achieved that balance. The couple travel frequently for Shelter Co., their luxury-camping business. They had dabbled with the idea of listing their Mission District house on Airbnb. Then their landlord approached them.
“She said, ‘What do you think about Airbnb-ing your place when you’re gone?’ ” Kelsey Sheofsky said. “I thought, ‘Perfect, we’re ready to go.’ Now we do it, and we give her a 20 percent cut of any money we make after cleaning expenses. Some months we give her an extra 600 bucks.”
Your landlord may or may not be open to Airbnb – make sure you are informed and if you have a question make sure to ask.
Below is the letter from Torrey Pines in full.
The increasingly popular site airbnb.com where individuals can post short-term, vacation rentals is a growing concern for Landlords in San Diego due to the noise, strain on resources, and lack of regard for the property that comes from using any residence as a “Hotel” or “Bed and Breakfast”.
We would like to take this opportunity to remind our valued Residents that posting your apartment on this, or a similar site is considered a breach of contract and could result in legal action including eviction from the premises.
We take this matter very seriously and will be moving forward with legal action should your unit be located on a listing site for the purpose of subletting without our expressed written consent. Please contact your Property Manager if you have any questions or wish to report suspect or known violations.
Torrey Pines Property Managment, Inc.