Airbnb – Superhost Priority Phone Number

If you’re a host on Airbnb you will likely have occasion to contact Airbnb for help with guests, refunds, bookings, or other issues.  If you’re a Superhost (a highly rated host meeting certain criteria retested each quarter) there is a priority phone number you can call to receive assistance.  The number for Superhost help is:

888-326-5753

I’ve had issues locating this online in the past and wanted to share in case others have had the same experience.  If you’re not a Superhost you can reach a human representative for help at: 855-424-7262

Cheers!

As a SuperHost you get a shiny badge and a priority phone number you likely won’t be able to locate (until now)

The Airbnb Battle Continues in San Diego

Below is a Facebook post I shared in August but am updating and adding some links and additional text.  Next Tuesday the San Diego City Council will have a special meeting to consider changes to the Municipal Code which would eliminate nearly all short-term rentals in the city.  The changes will address whole unit rentals of less than 30 days, as home-sharing (a room in a home rather than a whole unit) is essentially already banned. For more in-depth detail and the legal mumbo jumbo I’d recommend reading this great post by Omar Passons from earlier this week.

The following are my thoughts on Airbnb / short-term rentals, why I support short-term rentals in our city, and where I see the industry going in the future.

I am an Airbnb host and have been for a few years. When our family travels it’s basically exclusively what we use. We’ve had a great experience on both sides of the equation and I’ve never tried to hide that. I’m a supporter, user, money maker, etc.  Next month we’ll be taking our family to Mexico City for a week and look forward to staying in an Airbnb property there.  Here’s a photo of the property we’ll be staying at.

polanco-airbnb

Locally and globally Airbnb has experienced massive growth since being launched in August 2008, this wouldn’t be possible unless it was affording an opportunity for the millions of hosts on the platform. (Potentially this could be due to hotel rooms being artificially capped by zoning / permits / etc but I think it’s mostly because these platforms are accessing non-standard rooms and properties in authentic neighborhoods that provide superior value.) Pair the desire for non-standard rooms / neighborhoods and value with the growth in travel globally and you have a massive opportunity.

However, the growth to date is likely to be dwarfed by the growth to come.  PriceWaterhouseCoopers (PWC) issued a report in 2015 on the “sharing economy” including a variety of sites across industries including Uber, onefinestay, Airbnb, Feastly, and many more. As of the report date, only 7% of the U.S. population had participated in the sharing economy as a provider.  PWC predicted that five major sharing economy sectors – travel, car sharing, finance, staffing, and music / video streaming – would grow from $15 billion in 2015 to $335 billion in 2025, a growth rate of approx. 36.4% annually.

income-levels-and-provider-ages

What does the current opportunity and projected growth mean for hosts? Money. I know of few people that open their homes to strangers for free – even CouchSurfing is predicated on the give & get premise so there’s a benefit or exchange of value derived. There’s an economic opportunity for people to utilize and they are taking it – great. They’re doing so on a widespread, individual basis and connecting one-to-one with guests – even better.

I think a lot of the blowback is about “punk” millenials like me that are just saying “screw the rules” and “i do what i want, the system is the one with a problem”. Based on my interactions with other hosts I think this far from the truth. It’s widely covered that millenials don’t have much money, have major debts, live with their parents at historically unprecedented levels, and mostly don’t own property.

Who does own property? Boomers. And older members of Gen X and the Greatest Generation. (And Millenials that inherited from those groups or have had above average successes.)  Additionally, for many years the average house size has been growing while the average household size has been shrinking. Per the American Enterprise Institute, from 1973 to 2014 the average number of persons per home declined from 3.01 persons to an all time low of 2.54 persons.  Over the same period the median home size increased from 1,525 square feet to a record high of 2,506 square feet.

So today home sizes in the US have never been higher and family size has never been lower. Meaning? There are tons and tons of empty rooms – completely unused, spider web covered. I live across from an entirely empty house (next to a surface level parking lot in a residential neighborhood) in the heart of San Diego’s hippest neighborhood of North Park. Empty rooms are the real opportunity of the short-term rental industry – for both host and community.

Many articles focus on flip young people (me and my brethren punk millenials) boasting about having 10 units and how the money is so easy putting properties on VRBO, Flipkey, or Airbnb. It’s probably true, to some extent. This is a new opportunity with a ton of excess demand not currently being met. This excess demand will be met due to the incentives created – there is real money on the table.

The idea and model of web-based room renting is fairly new – even a few years ago it was unknown or fringe. (Though boarding houses and room letting has existed for centuries.) Today people from all age groups use it widely, though as the PWC report points out there is much room to grow. Think of the evolution of users of Facebook – young first adopters, then a broader segment of the populace, and today with a huge amount of older frequent users. That’s where this model is going – both on the user and host sides. The same with uptake of private room vs. whole home. When I started hosting our guests were 70-80% foreign, today that’s about 15%. The idea of staying in someone’s home was odd to Americans but more familiar to foreigners. This trend will continue and even now I hear a lot of commentary about preference for private room vs. whole home. The personal connection is much greater – part of the “live like a local” push that is the current Airbnb media slogan.

As all of these trends come together the biggest opportunity – empty rooms – will take over. This will be driven by the biggest owners of property in the US, Boomers. Those multiple property “owners” (quotes because the multiple property hosts are often lessors that use Airbnb as a sublet opportunity) will be crushed by home-owning Boomers. Especially in California the advantage is huge – no mortgage, property taxes fixed at a very low level thanks to Proposition 13, and more empty rooms than a younger family with kids at home. Someone paying $700K for a 2 bedroom today can not possibly compete with someone offering a room in the same 2 bedroom bought for $70K in 1975.  In a similar vein will be people with changing situations and spare rooms – couples about to have their first child and build a family, older couples that recently sent their children to college, etc.

What else is the economic opportunity doing? It’s spurring people to add units – increasing supply of total housing. That’s a good thing. Attic and garage conversions, adding separate entrances to bedrooms, building grandma flats, even building new units with purpose built areas for use as short-term rentals – when there is opportunity people respond. It’s the same reason you see cranes everywhere  in San Diego today and none in 2010 – if there’s no opportunity no one is going to commit capital and take risk. Today many (maybe most?) of these sorts of new units may be going to short-term rentals. That won’t always hold true and when total supply goes up there is more flexibility in the market and potentially a decrease in average cost. (Potentially because demand also fluctuates.)

airbnb-uber-projection-to-2025

This post doesn’t even touch on non-economic factors – the personal connection is enormous and underplayed. Many of our guests are moving to SD, want to move here, are interviewing for jobs or academic opportunities – they instantly have a local perspective on the region, a connection for the future, and a guide. This is a huge deal. San Diego is the best place to live in America and I love sharing why with others. I know many other San Diegans feel the same. Our residents can connect and relate to guests from around the globe 100x better through short-term rentals than the biggest ad campaign, Comic-Con, or other paid marketing can accomplish.  Opponents of STRs use the term “Short Term Vacation Rentals”, I prefer short-term rentals as many guests are not here to party and play at the beach, there are a host of reasons people visit San Diego and top of my priority list is attracting talent to our city.

I have a feeling that short-term rentals are likely to be banned soon in San Diego. Many other California cities have taken this path and it’s hard to blame them. We’re looking at all-time highs for rents, property prices, etc. Our population continues to boom. The economy grows, but mostly at the top. It is not a pretty picture for those looking to buy or rent and short-term rentals are undoubtedly a part of that growth in prices (although based on number of units I would say a very small part). But giving people an economic opportunity is a good thing and taking it away by dictat is a bad one.

I’m proud of the hosts / property owners I’ve met. We are committed to addressing real issues. We have proposed a number of specific, meaningful regulations to avoid negative impacts for San Diegans – an increasing fine scale including prohibition of use, dedication of TOT funds from short-term rentals for enforcement, an annual registration fee with funds for enforcement, posting of contact information and a required response time (or additional fine). These are meaningful suggestions and address complaints from opponents. We are happy to come to the table and discuss other aspects of the debate.

I didn’t come from money, we didn’t inherit our house. The opportunity from short term rentals enabled us to purchase our home in North Park as well as have a parent at home during the early years for our children. That was huge, huge, huge for us. If others don’t want to have a stranger in their home or yard – that’s absolutely their choice. But to take away that opportunity from future home buyers and others we should not do. Good times come and go – not long ago many in SD were underwater on their homes. More opportunity and more flexibility is great and should be embraced.  I hope that short-term rentals will continue to provide an opportunity for San Diegans of all backgrounds, means and neighborhoods.

I hope you agree and will let your City Council Member know.

Plaza De Panama – A Host of People-First Changes Make a Big Impact

Plaza de Panama is the central plaza in Balboa Park and for many years was devoted to automobile parking.  In June 2013 reviled former Mayor Bob Filner led a push that removed the parking spots from the Plaza de Panama and created a public space for strolling, sitting, and enjoying the surrounding museums and sunshine.

san diego metro - plaza de panama parking
Photo from San Diego Metro

Here’s a photo of what the plaza looked like as a parking lot.

 

Below is what the plaza looks like now, less than three years later.  Today our family had a small picnic lunch on the plaza and there were people everywhere – a newlywed couple taking photos on the steps of the Museum of Art, small children riding bikes and scooters, people of all ages sitting or taking photos.  In short, it felt like an authentic plaza: “a public square, marketplace, or similar open space in a built-up area“.

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While a lack of parking at Balboa Park continues to be a prominent point of public discussion and debate the Plaza de Panama proves that empty parking spaces do not a great space make – no one was hanging out at the parking lot it formerly was, other than the valets for The Prado restaurant.  People enjoying life and each other are what make a plaza great and if you visit Balboa Park today you’ll find such a place at its heart.

The removal of the parking lot was the start of this new public life, but there have been many other elements that have contributed to the engaging place it is today.  Below are a few and it’s encouraging to see a range of different players contributing – I look forward to see what other improvements lie ahead.

  • The Balboa Park Explorer Pass – This pass grants access to the museums and cultural institutions in the museum campus area of Balboa Park.  Our family has had the annual pass ($229) since the inception of this program.  It is fantastic and has us visiting the park more frequently and a wider variety of museums than we previously had.  A great idea to increase the amount of visitors coming to the museum campus.

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  • Trees and tables – After the parking was first removed the plaza felt empty – it’s a big expanse and needed to be populated to make it more inviting.  The addition of a variety of chairs, tables, umbrellas, planter boxes, and other items have made it a pleasant and comfortable place to sit and people watch.

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  • Panama 66 Restaurant – The owners of local favorites Blind Lady Ale House and Tiger!Tiger! Tavern now operate a full service restaurant adjacent to the Plaza de Panama (and technically part of the Museum of Art).  This is a photo from March 13, 2016 at 11 AM – the line out the door says all that is needed about the popularity of the venue.  The restaurant includes a sculpture garden area and sitting on the grass in the evening while the California Tower is aglow is a newly classic San Diego experience.  [Caution: check schedules for sometimes irregular hours.]

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  • Art of the Open Air – The newest addition to the Plaza de Panama is a series of sculptures set up around the plaza.  In the central seating area there are information cards about the works including pieces by Rodin and Miro.  A great addition and fitting complement to the Museum of Art which stands on the Plaza de Panama.

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  • Improvements for walking and biking – Improved crosswalk markings and Balboa Park themed bicycle racks in prominent locations have made it more convenient to visit the park without a car.  Hopefully in future we will see the Laurel Street bridge closed to automobile traffic and made into a full-time pedestrian promenade.

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Thank you to the many people that are working to enhance Balboa Park and the experience of visiting for locals and tourists alike.  The Plaza de Panama shows that even on a short time frame big changes can be made through thoughtful, low-cost projects that put people first.  Cheers!

Letter to Editor – Short-Term Rentals

Below is a letter to the editor I wrote to the San Diego Union-Tribune that was published on October 14, 2015.  The short-term rental debate continues in San Diego and the 125 word limit forces one to choose a specific point to make.  The one I address below is that short-term rentals are bringing many millions of dollars into San Diego and those monies are broadly distributed to property owners across the city (and to businesses across the city as well).  I do not doubt that there are some issues caused by short-term rental tenants, as there are issues caused by tenants of all sorts – long-term renters, short-term renters, property owners, vagrants, etc.

We should not lose sight of the enormous economic opportunity that short-term rentals present for San Diego, and San Diegans, while discussing how to address problems created and other factors.


 

Short-Term Rentals Present Opportunity for San Diegans

Regarding “Short-term rentals pay $16.4M in taxes” (Oct. 8): The expanding tourism sector of short-term rental properties creates more than a quarter of a billion dollars of economic impact in the City of San Diego – $285 million – per a study released last week by the National University System Institute for Policy Research.  The study’s author, Erik Bruvold also notes this is a conservative estimate and that additional growth is expected in future.  This large, positive economic impact in a city well-known for tourism should not be banned, as some are calling for, in response to complaints of noise, trash, and other negative impacts.  Millions of dollars for San Diegans is a good thing, and provides funds for code enforcement and public benefits like parks.

John Anderson

North Park

Rip Current Brewing is one of the many local businesses my guests frequent. Congrats to Rip Current on recent award of "Best Very Small Brewery"!
Rip Current Brewing is one of the many local businesses my guests frequent. Congrats to Rip Current on recent award of “Best Very Small Brewery”! at the Great American Beer Festival!

Cities Are What We Choose To Make Them

This summer I was fortunate to take a bicycle trip across part of Europe, from Budapest to southern Bavaria (just south of Munich).  It was the first time I had taken a trip primarily by bicycle and it was great.  Unknown to me before our trip, Europe has created a number of cross-continent bicycle routes, named the EuroVelo routes.

We used EuroVelo Route 6, which goes from the Atlantic Ocean to the Black Sea – most of the route is bicycle only with some portions sharing the road through small villages.  We were only on a small portion of this route since our journey was much shorter than the route.  Here’s an overview of the whole network, it’s amazing.

eurovelo map
Europe’s current network of EuroVelo routes. Likely to expand.

The amount of people we encountered while riding was awesome.  Groups large and small, single riders, day trippers, and those camping along the way.  All enjoying the beautiful Danube River and a peaceful, quiet ride through the countryside and towns both big and small.

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One town we stopped in for a night was Tulln, Austria.  It was a charming town in central Austria with a well-kept town square.  It’s a very old town, first noted in 859, but is making proactive changes to thrive in 21st century and put people first.  The center city recently moved to a 20 kph speed limit for their city center. That’s 12.4 mph.

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This small town, with cobbled streets and narrow roadways went out of it’s way to actively change in a way that makes people feel safe, valued, and welcome.  The EuroVelo system has been created the same way – many people actively choosing to make Europe a place that increasingly values people and is a great place to live.  In Tulln, and many of the other places we visited you were far more likely to see people walking, biking, or sitting and enjoying some sun than you were to see cars rushing to and fro.  In America it is the opposite nearly everywhere – elementary schools, downtowns, suburbs, office parks.  It is this way because we have chosen to build a place that incents and endorses cars above people and community.

The same applies to any community in the world – what it is and what it will become are choices constantly being made.  Our roadways, our buildings, our speed limits are all man-made creations.  The status quo exists because we continue to choose and support it.  Cities like Tulln that are many centuries old have existed through great and terrible periods yet continue to thrive in the 21st century.  Economies change, and so do trends – valuing people and creating great places to live and celebrate life are timeless practices.

What happens when you reduce speeds and limit vehicles? You get more people, more money, and a livelier place to live and visit.  To Tulln – Prosit!

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Bicycles Are Most Energy-Efficient Transport

The following is from Dr. Gabe Mirkin’s website, www.drmirkin.com.  It was forwarded to me by a friend and I couldn’t locate it online so am posting here to share the information.


Really enjoyed this somewhat quirky study of energy efficiency in transport and comparing human transport efficiency to a handful of animals.  Enjoy and ride on!

Dr. Gabe Mirkin’s Fitness and Health e-Zine
September 13, 2015
Bicycles Are Most Energy-Efficient

If you ride a bicycle, be proud. Humans riding on bicycles are more energy-efficient than any other animal and any other form of transportation. Vance Tucker of Duke University compared bicyclists to humans and animals running, birds flying and fish swimming, as well as to people in motor-powered cars, boats, trains and planes (J. Exp. Bio, 1973;68(9):689-709). The less energy per weight you use to travel over a distance, the more energy-efficient you are. Vance found that the most efficient creature without mechanical help is a condor. With mechanical help, the cyclist comes out on top. Here is a partial list, ranked from most to least energy-efficient:

human on a bicycle
condor
salmon
horse
human in a jet plane
human walking
human running
human in an automobile
cow
sheep
dog
hummingbird
rabbit
bee
mouse

Mice, bees and hummingbirds use the most energy per weight and therefore are very inefficient and tire the earliest. This concept explains why pre-historic human hunters could catch faster-running animals. The human would tire later, so it didn’t matter how fast the animal could run; if the human ran long enough he would eventually catch the exhausted animal.

A person on a bicycle is more energy-efficient than one using an automobile, motorcycle, train or plane, even though he is much slower. If you compare the amount of calories burned in bicycling to other forms of locomotion, you will find that 100 calories supplies an average cyclist for three miles, a walker for one mile and a car for only 280 feet. A walking human uses 0.75 calorie of energy per gram of body weight for each kilometer traveled, while a cyclist uses only a fifth as much, 0.15 calorie per gram per kilometer. The WorldWatch Institute reports that when you ride a bicycle you use only 35 calories per mile, while walking requires 100 calories per mile, buses and trains use about 900 calories per mile per person, and a car uses 1860 calories per mile (Ergonomics, 2008 Oct;51(10):1565-75).

Slow Riders Use Less Energy Than Fast Riders
Cycling is so energy-efficient that a good rider can go just about any distance. In 2014, Christopher Strasser won the Race Across America by cycling 3,098 miles in seven days, 15 hours and 56 minutes. He averaged 16.42 miles per hour. The record for a woman was set in 1995 at an average speed of 13.23 MPH. Interestingly, slow riders use less energy per mile than fast riders. During a one-hour ride, a person riding a touring bike for nine miles burns 135 calories with an average power of 50 watts. In an hour an experienced bicycle racer can go 30 miles but will burn 2150 calories and produce approximately 500 watts or 0.67 horsepower. You burn more calories per mile because the faster you ride, the greater the wind and air resistance. Resistance varies with the square of your speed. A recumbent bicycle is more energy-efficient because being lower to the ground reduces the size of the bike and body that is being blocked by wind and air resistance (Proc Biol Sci, 2001 Jul 7;268(1474):1351-60).

More Cars Than Bikes in North America
The world’s 6.1 billion people own 1.2 billion bicycles and only 600 million motorized passenger vehicles. That’s one bike per five people and one automobile per 10 people. However, the highly-developed countries are dominated by automobiles. The United States has:
* Twice as many automobiles as bicycles
* More than 90 percent of transportation trips done in automobiles
* Less than one percent of trips done by bike

Benefits of Riding a Bicycle
More people should ride bicycles because:
* Bicycles require the least energy to go places. Cars use 30 percent of world’s petroleum.
* Bicycles are far more energy efficient than running or walking.
* Bicycles produce less air pollution than motor-driven transportation.
* Bicycles are manufactured with far less material and labor than engine-driven forms of transportation.
* Bicycles help to prevent disease and prolong life by giving you the health benefits of exercise.

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Biking through the Wachau Valley along the Danube River in Austria – fantastic fun!

America’s Finest Bicycle Tour – October Debut for New Bike San Diego Event

Multi-day bicycle camping tour highlights natural beauty of San Diego

AmericasFinest_Logo-01
Thanks to A7D of North Park for design work!

Bike San Diego has had a busy year to date, adding many new events like the Beach Side Bike Ride from Old Town to La Jolla in July, the Bike Month Bash along El Cajon Boulevard in May, and the upcoming Bike to the Border ride from Barrio Logan to the Mexico border later this month on September 19.  In October another new event, the biggest for the organization to date, will debut. America’s Finest Bicycle Tour (AFBT), will showcase the natural beauty of San Diego and present an opportunity to connect with fellow participants.

AFBT is a three night bicycle tour of San Diego County with vehicle support for participants.  Vehicle support means that participants won’t have to lug their camping gear or clothes while they ride – their belongings will await them at each day’s destination.  Campsites are provided for each night, as is dinner and breakfast each day.  Food and beverages for the event feature San Diego establishments like Modern Times Beer, City Tacos, Golden Cost Mead, and other great local companies.

The three campsites are Sweetwater Summit, Dos Picos near Ramona, and Carlsbad State Beach – a variety of camping locations that give a broad view of the diversity of topography and climate present in San Diego.  Below is a map of the route, click through for a dynamic map you can manipulate for additional detail.

afbt map
2015 Inaugural AFBT Route

Cost for the event is $205 through September 26, increasing to $255 thereafter.  There is limited capacity for the event so interested parties are encouraged to register early to ensure a spot.  All proceeds benefit Bike San Diego, an organization working to “establish San Diego as a world-class bicycling city and create a more livable urban community by promoting everyday riding and advocating for bicycling infrastructure.”

For more details and to register see the official website – bikesandiegocounty.org.  For inquiries or questions please contact event organizer Tim Stempel at tim@bikesandbeers.org.

AmericasFinest_Poster

 

Airbnb Not Typically Allowed in Apartments

As the Airbnb debate continues in San Diego, I found it interesting to receive a warning letter from my previous apartment manager, Torrey Pines Property Management this week informing tenants that using sites like Airbnb is not allowed in the buildings they manage.  I contacted Torrey Pines and was informed that this is a proactive measure to avoid issues in future, not in response to issues that have occurred.  Good for them for taking a proactive, informative approach to the issue.

I wanted to share this since there are likely many San Diegans that would like to utilize sites like Airbnb to rent a spare room, or their apartment while they are out of town.  If you rent a property, or live in a building or community with an HOA it is important to check the terms or covenants, conditions, and restrictions before trying to host a guest on these platforms.  Note that this may also be the case even if you’re not receiving money by using a site like HomeExchange or Couchsurfing.

In addition to issues with your landlord, renting a room in your apartment or home is currently illegal in the City of San Diego and you may be liable for tens of thousands of dollars in fines as a woman in Burlingame has found out.  To date, this is the only penalty of this sort in San Diego but the Code Enforcement Division will be responding to complaints about this sort of use in the future and I assume pursuing violators with the same vigor as the Burlingame case.  Per conversations with Code Enforcement any enforcement will be complaint-driven – they won’t be using the publicly accessible information on sites like Airbnb and VRBO to identify potential violations.

If your lease doesn’t allow you to host on Airbnb but you think it would be beneficial try talking to your landlord.  Some landlords are willing to allow the use if you agree to take liability for any issues caused or may be willing to allow it for an increase in your rent payments.  I know a couple of people personally using this approach, and in San Francisco it worked out for a couple as well.

From SFGate:

Kelsey and Mike Sheofsky achieved that balance. The couple travel frequently for Shelter Co., their luxury-camping business. They had dabbled with the idea of listing their Mission District house on Airbnb. Then their landlord approached them.

“She said, ‘What do you think about Airbnb-ing your place when you’re gone?’ ” Kelsey Sheofsky said. “I thought, ‘Perfect, we’re ready to go.’ Now we do it, and we give her a 20 percent cut of any money we make after cleaning expenses. Some months we give her an extra 600 bucks.”

Your landlord may or may not be open to Airbnb – make sure you are informed and if you have a question make sure to ask.

2015-07-05 06.10.36
Our most recent Airbnb stay was in Budapest adjacent the Opera House.

Below is the letter from Torrey Pines in full.


Dear Resident(s):

The increasingly popular site airbnb.com where individuals can post short-term, vacation rentals is a growing concern for Landlords in San Diego due to the noise, strain on resources, and lack of regard for the property that comes from using any residence as a “Hotel” or “Bed and Breakfast”.

We would like to take this opportunity to remind our valued Residents that posting your apartment on this, or a similar site is considered a breach of contract and could result in legal action including eviction from the premises.

We take this matter very seriously and will be moving forward with legal action should your unit be located on a listing site for the purpose of subletting without our expressed written consent. Please contact your Property Manager if you have any questions or wish to report suspect or known violations.

Sincerely,

Torrey Pines Property Managment, Inc.
(858) 454-4200
www.torreypinespm.com